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Upgrading from SCSM 2010 / SCSM 2012 PRE-RTM to SCSM 2012 RTM
So, You are now ready to take the plunge and upgrade to SCSM 2012 RTM as it now “publically” available. There is great documentation, obviously, on TECHNET. I have however found out a few other things...
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Exchange Connector – SCSM 2012
So, I decided to extend the functionality of Service Manager even more with the Exchange Connector. If you follow the guide it is nice and easy to install. The configuration is quite simply as well,...
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Auto-Closing work items made easy–Service Manager 2012
So, there are a few ways of tackling the issue of automatically closing Incidents/Change Requests within Service Manager. Most of these solutions rely on a script leveraging SMLets. So you would create...
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How do I “learn” System Center Service Manager 2012?
So, I recently made a very simple comment on Facebook. This lead to some interesting comment and questions being raised about Service Manager about “Training for Service Desk” staff” in particular. At...
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AssignedTo and AffectedUser with Powershell – Service Manager
So recently I got an e-mail to my newly setup e-mail address, for just this reason , from someone asking if I knew a way to do the following. “I was trying to find a way to find all Incidents related...
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Cireson Analyst Web Console
I have always heard complaints from some of the analysts in my company about having to install the Service Manager Console on their machines and then complaining about having to learn a new...
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Cireson My Active Work Items
So, Cireson has been hard at work to fill a few gaps present within the Service Manager space. Cireson has created an application called My Active Work Items to bring all information assigned to your...
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Importing data into Service Manager–CSV import and XML
So, just recently I was asked by a customer to import data from an “old” SCSM system. The customer is moving to new hardware within the organization and is using this opportunity to clean up Service...
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Import CI Items with Cireson Asset Import Tool
With my previous post about importing data, I showed you how to use the built-in CSV connector to do this task and how to create the required Projection Classes. However if you are looking for a...
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Cireson IT Asset Management with Service Manager
Cireson have recently released an new enhancement to the Service Manager console called the Cireson SCSM Asset Management App. This particular application is very easy to install. To install the...
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New features–Cireson IT Asset Management
I have previously done a post on CIreson IT Asset Management. However the people at Cireson have been very busy with new features to be added to their ITAM (IT Asset Management) tool. Cireson Asset...
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Service Request Load Testing for SCSM
I have found a great for load testing SCSM with Incidents. The script uses SMLets to generate Incidents and you can then gauge how your system would handle the load you are planning within your...
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Send Email to 3rd Party from SCSM Console – PowerShell and Console Task
So recently, I had a customer ask me for the following as their previous incident management system had this functionality. The customer wanted to be able to send an “Update Email” to a 3rd party from...
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How do I “learn” System Center Service Manager 2012?
So, I recently made a very simple comment on Facebook. This lead to some interesting comment and questions being raised about Service Manager about “Training for Service Desk” staff” in particular. At...
View ArticleClik here to view.
AssignedTo and AffectedUser with Powershell – Service Manager
So recently I got an e-mail to my newly setup e-mail address, for just this reason , from someone asking if I knew a way to do the following. “I was trying to find a way to find all Incidents related...
View ArticleClik here to view.
Cireson Analyst Web Console
I have always heard complaints from some of the analysts in my company about having to install the Service Manager Console on their machines and then complaining about having to learn a new...
View ArticleClik here to view.
Cireson My Active Work Items
So, Cireson has been hard at work to fill a few gaps present within the Service Manager space. Cireson has created an application called My Active Work Items to bring all information assigned to your...
View ArticleClik here to view.
Importing data into Service Manager–CSV import and XML
So, just recently I was asked by a customer to import data from an “old” SCSM system. The customer is moving to new hardware within the organization and is using this opportunity to clean up Service...
View ArticleClik here to view.
Import CI Items with Cireson Asset Import Tool
With my previous post about importing data, I showed you how to use the built-in CSV connector to do this task and how to create the required Projection Classes. However if you are looking for a...
View ArticleClik here to view.
Cireson IT Asset Management with Service Manager
Cireson have recently released an new enhancement to the Service Manager console called the Cireson SCSM Asset Management App. This particular application is very easy to install. To install the...
View Article
